Contact information

We’re here to help! Please read our store policy before getting in touch.

Email: contact@jvwigs.com

We respond within 48 business hours (Monday–Friday).

Before contacting your bank or card issuer about an order, please email us first. We are committed to resolving any legitimate issues with your order directly. Chargebacks raised without first contacting us will be contested.

If you have received a damaged or incorrect item, please email us within 48 hours of delivery with:

• Your order number

• A description of the issue

• Clear photos of the item

Please review our Refund & Exchange Policy before reaching out. All sales are final. Exchanges are available within 7 days for unworn, unaltered items in original packaging only.

Order Status & Tracking

You will receive a shipping confirmation email with your Royal Mail tracking number once your order is dispatched. Please allow 7–14 business days for processing.