Shipping policy

PROCESSING TIME

Processing times vary depending on the product:

Raw Hair Products (Vietnamese Raw Bundles, Raw Wigs):
Orders are processed within 14–21 business days. You will receive a confirmation email once your order is ready to ship.

Virgin Hair Products (Virgin Bundles, Virgin Wigs):
Orders are processed within 7–14 business days. You will receive a confirmation email once your order is ready to ship.

Tracking details once your order has been dispatched. Business days are Monday to Friday, excluding UK publicholidays.

Custom orders (including specially coloured extensions or bespoke units) may require an additional 3–5 business days to process. This will be communicated to you at the time of order.

Please note: Processing times may be longer during peak seasons, sales periods, public holidays, or in the event of postal strikes or delays outside our control.

UK SHIPPING

All UK orders are shipped via Royal Mail Special Delivery Guaranteed (Signed for and Tracked). Delivery typically takes 2–3 working days after dispatch. All shipments require a signature upon delivery.

INTERNATIONAL SHIPPING

International orders are shipped via DHL, UPS, or FedEx. Delivery times vary by destination — typically 5–7

business days. Please note: JVwigs is not responsible for any customs duties, import taxes, or clearance fees charged by your country.

DELIVERY ATTEMPTS & MISSED DELIVERIES

If delivery is attempted and you are not available, Royal Mail will leave a 'Something for You' card and hold your parcel at your local sorting office for collection. It is your responsibility to collect the item or arrange redelivery within the holding period. JVwigs is not responsible for items returned to sender due to failed collection.

INCORRECT SHIPPING ADDRESS

Please ensure your shipping address is correct at checkout. JVwigs is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at contact@jvwigs.com

— we cannot amend addresses once an order has been dispatched.

LOST OR DAMAGED IN TRANSIT

If your package is lost or damaged in transit, please contact us at hello@jvwigs.com within 48 hours of the

expected delivery date. We will work with the carrier to investigate and resolve the issue. Please retain all Packaging for any carrier investigation